Your preorder is canceled

Preorder Cancellation: Important Information

Although it is exceptional, there may be occasions when a preorder is canceled. The main reasons include:

- Receiving a defective preorder: If the item we receive is defective and no replacement is available from the distributor or manufacturer, we are forced to cancel the preorder.

- Partial delivery by the distributor or manufacturer: If we do not receive the full quantities confirmed by the distributor or manufacturer and the received stock is not sufficient to fulfill all the preorders, we first reduce the quantities to one piece per customer account. If that is still not sufficient, items are allocated based on the chronological order of received orders.

- Cancellation of production by the manufacturer: If the manufacturer ultimately decides to cancel the production of the preordered item.

Should the cancellation be confirmed, you will receive an email from us to inform you.

Responsibility of La Cité des Nuages:

La Cité des Nuages cannot be held responsible for the cancellations described above.

Refund:

- For deposits: If a deposit was required to validate the preorder, it will, of course, be fully refunded in case of cancellation.

- For advance payments: If you have already made the full payment for the preorder, you will be fully refunded the amount paid.

We understand the inconvenience these situations may cause and appreciate your understanding.