First and foremost, please ensure that the item in question is not on preorder, or if there has been any specific communication regarding its status sent to you. It's possible that your order may be shipped in multiple parcels; if so, we would have informed you of this at the time of dispatch.
We apologize for this error and want to assure you that we are fully aware of the inconvenience these situations can cause. Despite our stringent control measures and the careful attention to the preparation of your order, should an item be missing, our customer service team is fully committed to resolving your issue as quickly as possible.
Should you have any questions or requests, please do not hesitate to contact us directly through the concerned order. Log in to your account and use the contact form available in your order to reach out to us.
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