We apologize for this mistake. Rest assured that we are aware of the inconvenience these situations cause. If, despite our control tools and all the care taken in preparing your order, you should receive an incorrect item, our customer service aims to do everything possible to resolve your problem as quickly as possible. We analyze each case individually when it comes to considering a return of merchandise. Our goal is to give you the solution that will be easiest for you to manage and as quickly as possible. Usually you will receive a return label by email in order to drop off the parcel at a parcel / post relay point near you. In the meantime or upon receipt of the return, we have sent the correct item.
You can also contact us directly from the relevant order. Log in to your account and contact us using the contact form in your order.
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